LEGAL REFERENCE

Your Privacy Matters at raffiplay

We've built our privacy policy around one principle: your account data stays private, encrypted and under your control. When you open an account with us — whether you're...

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raffiplay Your Privacy Matters at raffiplay

Policy Scope & Legal Standing

This privacy policy applies to your raffiplay account and all activities within our live casino, slot lobby and sportsbook. We operate in supported regions within Indonesia where local law permits. Your personal data — including payment information from DANA, OVO, GoPay and QRIS — is processed under data protection principles aligned with Indonesian regulation. We do not share your account credentials, balance

or betting history with third parties without your explicit consent, except where required by law or payment partners for transaction settlement.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

HELP CHANNELS

Privacy Questions & Support

Email Support Send privacy concerns to our data protection team...
Account Settings Manage your personal details, communication preferences and data...
Live Chat Speak with our team about data deletion requests...
PLATFORM TRUST SIGNALS

Privacy & Compliance Foundation

Encryption Standard

All account logins and payment transactions use TLS 1.2+ encryption. Your QRIS, DANA, OVO and GoPay flows are isolated in...

Payment Partner Vetting

DANA, OVO, GoPay and QRIS integrations pass independent security audits. We retain zero wallet tokens; partners handle credential storage.

Data Retention Limits

Account records are kept for seven years post-closure per Indonesian tax law. Deleted profiles purge within 30 days unless legal...

Third-Party Audits

Our privacy framework undergoes annual third-party security reviews. Audit reports are available to regulators and compliance teams on request.

Regional Compliance

We align our data handling with Indonesian data protection principles and payment settlement rules for QRIS, DANA, OVO and GoPay.

Incident Response

If a breach occurs, affected accounts are notified within 72 hours. We disclose scope, data involved and remediation steps transparently.

How Our Privacy Aligns Across Brand Pages

Terms & ConditionsOur T&Cs reference this privacy policy for data handling. Account registration, gameplay and withdrawal rules link back to privacy protections outlined here.
Responsible PracticesWe separate account data from betting behaviour logs. Your sportsbook picks and slot play history are stored privately; balances never shared with affiliates.
Payment SecurityDANA, OVO, GoPay and QRIS payment flows appear in both our Payment Methods and Privacy sections. Both pages confirm encryption and partner vetting consistency.
Cookie & Tracking PolicySession cookies track your lobby navigation only. Analytics data is anonymised; your live table ID or sportsbook account never links to external trackers.
Community StandardsOur community guidelines reference this privacy policy when addressing account disputes. We don't disclose identities of complainants or respondents publicly.
Affiliate DisclosuresIf you join our affiliate program, your referral data is kept separate from player account records. No cross-selling between programs without consent.
Support & EscalationAll support pages link to this privacy policy when handling sensitive requests like account closure, data export or payment history retrieval.
PLATFORM SNAPSHOT

What's Covered in This Policy

Account Registration Your name, email, phone and ID details are encrypted on...
Transaction Records Every QRIS, DANA, OVO and GoPay transaction logs with timestamp...
Gameplay & Betting Data Your live table sessions, slot plays and sportsbook bets are...
Device & Location Info We log your login device type and approximate location for...
Communication Preferences Opt in or out of promotional emails, SMS and in-lobby...
Data Export & Deletion Request your full account data export via support; we deliver...

Privacy Policy Frequently Asked

Transaction logs stay on file for seven years to comply with Indonesian tax requirements. After account closure, records purge within 30 days unless a dispute or regulatory hold is active. You can request earlier deletion via our support team.

Yes. Go to your account settings and select 'Data Export'. We'll compile your profile, transactions, device logins and gameplay history into a downloadable file within seven business days. Contact support if you need it sooner.

No. Your gameplay history and betting choices stay inside your account. We don't sell, trade or share this data with marketers, affiliates or data brokers. Payment partners see transaction amounts only, not what games you played.

Account closure triggers a 30-day retention period for disputes and chargebacks. After that window, your personal profile, transaction history and device logs are permanently purged. Tax records may be archived separately per Indonesian law.

All e-wallet and QRIS transactions flow through encrypted gateways (TLS 1.2+). We never store your wallet credentials. Payment partners handle token storage; we retain only confirmation references and amounts for your invoice.

Yes. If we detect unauthorized access to your account or data, you'll be notified by email and in-app within 72 hours. We'll detail what data may be affected and steps you should take to secure your account immediately.

Absolutely. Visit your Communication Preferences in account settings and uncheck promotional channels. We remove you from all marketing lists within 24 hours. You'll still receive transactional emails (password resets, withdrawal confirmations).